Read unedited and unfiltered reviews from previous guests. Feedback is very important to us. It ensures we are meeting or exceeding our customers expectations.
Hello Gina, I wanted to thank you very much for all your hard work to make my cousin's and his wife's trip memorable and fantastic. Everything went as planned and they were thrilled to have such a wonderful experience. When I plan our trip somewhere in NZ, I definitely will reach out to you for advice. You were more than great! A total gem! Thank you! Cheers, Víťa
We have had a great trip in New Zealand thanks to you and your team at Thrifty tours. Everything from hotel pickups and drops, train and bus journeys and the various tours that you booked for us was perfectly coordinated and moved like clockwork. On this trip we got to see the modern cities as well as stunning nature and the picture perfect countryside. A special mention about Mr. Jon Andrews who not only booked my holiday but also actively helped me plan this trip with suggestions and ideas about transportation and hotel selections. Still remember the numerous phone calls he made to me regarding this extensive planning, since mine was not a regular group tour but a tailor-made one. Thank you for giving us this great New Zealand experience.
Mackenzie was the most helpful and patient in catering to my demands for the booking and customising the tour for us. I was traveling with my mum who is disabled and had special requirements which meant we had to go back and forth many times to discuss suitable options, which was done effortlessly. Being from Australia, I was a bit nervous traveling with a person with disability but Mackenzie made me really feel that I had someone local looking after all my needs and I was assured that we will have a good time. Everything was meticulously organised for us and I didnt have any troubles. They have an app as well which contains your personal itinerary hand typed by staff, thus making it so easy to refer to your bookings, and also you can contact them and any other tour operators via the app when in need, which made things super easy for us. A great experience. For reference, I booked an overnight tour to Lake Tekapo including accomodation and and transport back and forth from Queenstown.
I found Thrifty tours during my search for tour operators who provide personal attention and take care of specific needs. Initially Laurel from Thrifty listened to all my requests and took a day and came up with tour itinerary. After reviewing I asked for few changes, and then few changes one day later and couple of changes - 2 days after. She was patient & made requested changes to itinerary and also recommended some nice additions. Having worked through initial schedule & nominal payment, Thrifty made couple of bookings right away. We had to wait for NZ visa. Later when Sabina another tour coordinator took over, she helped with final itinerary about a month before our actual trip. Now coming to actual trip - It was fantastic. All the recommended tours - especially - TSS Earnslaw Steam Boat, Milford Sound are must visit for any new visitor. As we were vegetarians - special requests were made in advance which helped. We had two free days to explore Queenstown ourselves which we did on our own. After that we had travel from Queenstown to Christchurch and then to Frank Josef glacier. Only recommendation for Thrifty Tours is to organize tour starting from Christchurch so that Frank Josef could be finished earlier and rest of trip could have been done from Queenstown. As we had take flight from Queenstown it would have been easier to keep Queenstown last. That drive from Queenstown to Christchurch was a one whole day which we could have gained if the trip started from Christchurch from day one. Other than that - Thrifty Tours organized us a very well scheduled trip.
It was a wonderful tour very well organised my family enjoyed entire trip, special thanks to Harriet, she was very quick to respond to any queries, she provided each and very details in the itinerary from contact details to shopping and food options in each locations, unfortunately weather god was not happy with us in Mount cook, due to that we missed lifetime experience of Glacier Explorer. Our family enjoyed entire trip except last day Milford sound trip, we felt journey would have been much more comfortable had it been booked in regular coach rather than in a small van where 16 people were cramped in a small van , we were picked last hence we got seat in the last row, where we couldn’t enjoy scenic journey as our views were blocked. Also Van’s air conditioning was not powerful enough to cool people seating in the back rows, although driver Jonathan tried his best to make us comfortable, except this last day disappointment rest other tour was wonderful.
Hi Louise, I just want to say that I had an amazing time on this tour. Both hotels were lovely. All pick ups were on time and it was great knowing each bus expected me. All drivers so kind, helpful and informative; I've learned so much about the Maori culture. All of the experiences were brilliant; I cannot choose a favourite! The food provided at the Māori Cultural evening and at The Homestead was delicious and so much! And such choice! I really want to thank you for your great organisation of my trip and knowing that I could contact you at any time throughout the trip was so reassuring. I will definitely recommend Thrifty Tours to my friends and family and I will definitely book again in the future.
My mom and I absolutely loved our New Zealand. NZ is such a beautiful country, the people, culture, landscapes, etc. All the tour providers including airport transfers.and hotels were excellent. Only wished we could have stayed a bit longer. Thank you Thrifty Tours for such an amazing trip!
Thank you for the email and for you prompt letter that meant we could start our insurance claim quickly. We were really happy with all the assistance you provided in the lead up to the holiday, from tailoring plans to suit our family, to the suggestions you made for activities, and the transfers between everything that made life much easier. Every single activity we managed to do was incredible. Our plans were disrupted due to the unforeseen weather, but again we appreciated all the assistance you and your colleagues provided. It was easy to reach you and your colleagues, even on weekends. It would have been much more difficult to have managed that on our own. I would definitely recommend your services to anyone looking to travel in NZ.
I would like to thank everyone who was responsible for my wonderful enjoyable trip. Everyone and everything was great - the food, bus driver and team leader were well-organised. I would definitely go with Grand Pacific Tours again and definitely go through Neisha Hill. The ideal trip for me as you recommended. Thanks everyone
Amazing tours of New Zealand and an amazing company! Harriet assisted me in creating an itinerary that fitted my needs. Her communication was great and was there to answer any questions I had. During my trip, I always felt safe and if there was any hiccup, Harriet or her colleagues fixed it in a matter of minutes. Everything was smooth and none of my days felt rushed. Would recommend this company 1000 times! :)