Read unedited and unfiltered reviews from previous guests. Feedback is very important to us. It ensures we are meeting or exceeding our customers expectations.
Dear Tayla Grant, Thrifty Tours New Zealand Heartfelt Thanks for an Amazing Trip! I hope this message finds you well. I wanted to extend my sincere thanks and appreciation for the wonderful trip you arranged for us. We had an absolutely fantastic time, and much of the credit goes to your meticulous planning and excellent service. From the very beginning, every aspect of the journey was thoughtfully arranged — the hotel stays were comfortable and well-chosen, all bookings were made in advance, and everything was perfectly in place by the time we arrived. The app you provided was especially helpful; it was full of valuable information about the places we visited and made navigating each destination seamless. A special thank you for taking care of our flight itineraries and the rental car arrangements. Although the first rental car wasn't exactly what we expected due to overbooking and a bit of a queue, it turned out to be a small adventure in itself and did not affect our overall experience in any way. Thanks to your efforts, we could fully enjoy our trip without any stress. Everything was handled so well, and your professionalism truly made a difference. Congratulations on the excellent service you provide — I will definitely be recommending you to friends and family looking to plan their travel. Warm regards, Fabin Sebastian
Thank you so much to Gina for planning my trip in April 2025. It was one of the best trips I’ve ever been on. The trip fit my budget and dates well and I got to see lots of sights in a small period of time thanks to Gina’s advice. Flexi tours guides were brilliant. As a solo traveller I always felt safe and not having to worry about where to go. I’ve recommended thrifty tours to my friends and family, I was so impressed with the service and the trip.
I wanted to thank you again for the excellent organization of my last trip — everything was seamless overall, and I truly enjoyed the experience.
We had a thoroughly enjoyable trip; everything was well planned. The guides we had were friendly, helpful, knowledgeable, and quite good company. In a short time, we were able to see the beautiful NZ scenery, see thermal springs, the incredible Hobbiton, and some a cultural experience. On a spare day, we were able to walk to a local park with hot springs and thermal activity, only a few minutes from our hotel in Rotorua. We would recommend this to anyone.
The alpine train was so great and all the staff who looked after us were all so lovely and helpful. Will definitely do this again and will be recommending this to everyone.
I wasn't on the trip, but I have dealt with Tia on two occasions now and have had nothing but outstanding service. Nothing was too difficult, and all details were perfect, and even with changes, Tia was amazing. She is an asset to your company - Kind Regards
Absolutely everyone, without exception, was superb. We thank you, Emily, and everyone for a very enjoyable experience.
Deeply appreciate the time given and your prompt responses from my initial enquiry, finalizing the trip and day to day support and communication till the last date of my stay in NZ. The support of the app proved to be the best thing I experienced. I travelled solo without much concern or worry. My trip planner Georgina had included each and everything I wanted to experience. I did miss the glacier express train journey which was under maintenance but the alternate to that was the road journey which was absolutely beautiful. Most importantly, I selected NZ Fine Touring from the names of various travel agencies hosted on New Zealand Tourism website and without any other reference or previous feedback and I am glad of having made a very good choice and a correct decision. I deeply appreciate your thoroughness and the trust maintained by your organization and all employees throughout. All dealings were clear and transparent. My once in a lifetime experience to visit NZ has proven to be a very happy and memorable trip. Sincere thanks to all of you who supported and responded.
Georgina was brilliant at anticipating our travel requirements and making arrangements that resulted in a smooth and pleasant trip.
We were very happy with the changes and suggestions Sophie was able to make when we were initially planning our trip. Everything went really smoothly. We were lucky to have a private tour of Russell with the owner’s husband as tour guide. On reflection, we felt Russell would have been a great alternative to stay rather than Paihia. Thank you for a wonderful 3 days.